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Panagric Kenya Terms of Service

Effective Date: 25 August 2025

Welcome to Panagric Kenya Ltd (“Panagric,” “we,” “our,” “us”). By using our website, contacting us through WhatsApp, Facebook, or other platforms, purchasing products, requesting servicing, or using the Panagric Kenya Assistant on ChatGPT, you agree to the terms below.

1. Who We Are

Panagric Kenya supplies agricultural sprayers, PPE, coffee machinery, spare parts, and related services to farmers, institutions, and businesses across Kenya and East Africa.

Contact us:

2. Use of Our Website and Services

By accessing our website, contacting us, or using the Panagric Kenya Assistant, you agree to:

  • Use our platforms lawfully and respectfully.
  • Provide accurate and truthful information when requesting quotes or services.
  • Not misuse our systems for spam, unauthorized scraping, or illegal activities.

3. Product Information and Pricing

  • Product details on our website, catalogues, and brochures are for general information only.
  • Prices are subject to change based on availability, supplier adjustments, and taxes.
  • Final pricing, delivery fees, and applicable VAT will be confirmed in your official quotation or invoice.

4. Quotations, Orders, and Payment

  • Quotations are valid for 14 days unless otherwise stated.
  • Orders are confirmed once we receive a purchase order or payment (as applicable).
  • Payments should be made to Panagric Kenya via the details provided on official invoices only.
  • We are not liable for payments made to unauthorized accounts.

5. Delivery and Installation

  • Deliveries are arranged based on location and agreed timelines.
  • Panagric Kenya works with trusted logistics partners to ensure safe and timely delivery.
  • If installation, calibration, or servicing is required, customers must provide reasonable access to equipment and facilities.

6. Servicing, Repairs, and Warranties

  • Panagric Kenya provides servicing, calibration, and repairs for pumps, sprayers, and coffee machinery.
  • Warranty coverage applies only where stated and may differ by product or manufacturer.
  • Any misuse, unauthorized modifications, or failure to follow instructions may void warranties.

7. Third-Party Services

Some of our services integrate with third-party platforms, including:

  • OpenAI: If you use the Panagric Kenya Assistant on ChatGPT, OpenAI processes your conversation to provide responses.
  • Messaging Platforms: If you contact us through WhatsApp, Facebook, Instagram, or LinkedIn, those services process your data under their own terms.

We encourage you to review the policies of these providers.

8. Intellectual Property

All Panagric Kenya content — including logos, product images, text, manuals, and guides — is protected under copyright and trademark laws.
You may not copy, reproduce, or distribute our materials without prior written consent.

9. Limitation of Liability

  • Panagric Kenya is not responsible for losses arising from misuse of products, wrong installations, or failure to follow usage instructions.
  • Information provided by the Panagric Kenya Assistant or website is for general guidance only.
  • Always follow the manufacturer’s instructions and local agricultural safety regulations.

10. Governing Law

These Terms are governed by the laws of Kenya.
Disputes arising under these terms will be handled in Kenyan courts.

11. Updates to These Terms

We may update these Terms to reflect changes in our services or legal requirements.
Any significant updates will be posted on our website with the effective date revised accordingly.

12. Contact Us

For questions about these Terms or our services:
📧 sales@panagric.co.ke | 📧 panagric@gmail.com
📞 0722 286 269 / 0795 620 619