Panagric Kenya Ltd (“Panagric,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, your rights, and how we comply with Kenya’s Data Protection Act (2019) and international privacy standards.
- Who We Are
Panagric Kenya Ltd is a leading supplier of agricultural sprayers, PPE, coffee machinery, spare parts, and servicing solutions across Kenya and East Africa.
Contact us:
Address: Ruiru—Kamiti Road, Kenya
Phone: 0722 286 269 / 0795 620 619
Email: sales@panagric.co.ke
/ panagric@gmail.com
Website: https://panagric.com
- Information We Collect
We collect personal data in the following ways:
a) Directly from You
When you:
Request product quotations
Book equipment servicing or farm visits
Fill forms on our website or social media
Contact us via WhatsApp, Facebook, phone, or email
We may collect:
Name, phone number, email address, location (county)
Company name (if applicable)
Product or service inquiries
Delivery details
b) Through Our Digital Platforms
When you interact with our website or the Panagric Kenya Assistant, we may collect:
IP address, browser type, and device information
Website activity through cookies and analytics
Chat history with our Assistant (processed by OpenAI when using ChatGPT — see Section 7).
- How We Use Your Information
We use your information to:
Process quotations, orders, and service requests
Schedule farm visits, calibrations, and repairs
Deliver products and manage warranties
Communicate updates on orders or servicing
Improve our website, services, and customer support
We do not sell, rent, or trade your personal data to third parties.
- Sharing of Information
We only share your data when necessary:
Delivery & Logistics Providers — to fulfill your orders.
Service Technicians & Agents — for on-site servicing and repairs.
Third-Party Platforms — like WhatsApp Business, Facebook Messenger, and our ChatGPT-powered Panagric Kenya Assistant.
Legal Compliance — when required by law, regulators, or tax authorities.
- Retention of Data
Customer inquiries and quotations: kept for up to 24 months.
Service records: retained as long as necessary to support ongoing maintenance.
Tax, invoicing, and statutory documents: retained per Kenya Revenue Authority requirements.
- Your Privacy Rights
Under the Kenya Data Protection Act (2019), you have the right to:
Request access to the personal data we hold about you
Ask us to correct inaccurate or outdated information
Request deletion of your data, where legally possible
Withdraw consent for marketing communications
File a complaint with the Office of the Data Protection Commissioner (ODPC):
📧 info@odpc.go.ke
| ☎ 020 780 1800
- Third-Party Services
Some of our services are integrated with third-party platforms:
OpenAI: If you use the Panagric Kenya Assistant on ChatGPT, OpenAI processes your conversations to provide accurate responses. See OpenAI’s Privacy Policy
.
Social Media Platforms: If you message us via Facebook, Instagram, LinkedIn, or WhatsApp, those platforms process your information under their own policies.
We encourage you to review their privacy practices.
- Security of Your Data
We take reasonable technical and organizational measures to safeguard your personal data, including:
Secure servers and encrypted communications
Restricted staff access to sensitive information
Regular reviews of data-handling practices
However, no online platform is 100% secure. Always take precautions when sharing personal data.
- Cookies & Analytics
We use cookies and analytics tools to:
Understand visitor behavior on our website
Improve your browsing experience
Monitor performance and fix technical issues
You can manage cookies through your browser settings.
- Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will update the effective date and post a notice on our website.
- Contact Us
For any privacy-related questions:
📧 sales@panagric.co.ke
📞 0722 286 269 / 0795 620 619